Describe my experience.... mmm.... unpleasant, disappointing, upsetting... could go on but you get the idea.
So. In summary,
So I waited for a call, got none, and then returned the call and asked how it was going. I get this other guy, Todd I believe. He asks me when I'm coming up to test drive the engine (showing he's clearly out of the loop), and then when I recite my plans of coming up Saturday morning for the test drive and swap, Todd freaks out and says they have a walleye tournament and they don't have the man power to swap the outboard... its a 50hp, so all it takes is two guys to pick it up and drop it on the boat. So I tell him that I can help them do it. Todd laughs and hangs up on me.
So I was in the market for a new outboard. I found one in their lot that fit my boat. The Dave guy tells me that they are gonna work on the motor and then he will get back to me, and that if I didn't hear from him by thursday, I should call. He specifically tells me that if all checks out on the engine, i can come up Saturday morning and test drive the engine and have it swapped.
These guys were not only quick but very fair and gave me a break on labor when the issue turned out to be the gas line in my son's fishing boat. Courteous staff, would recommend.
They will treat you like a second class citizen and will break any promises they give you. Their word is not worth dirt.
Timbuktu Marine Sales And Service is a US Store based in Cook, Minnesota. Timbuktu Marine Sales And Service is located at 2475 Vermilion Dr, Cook, MN 55723, USA.
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